When will my order ship?
In most cases, excluding pre-orders, orders ship within 3-5 business days with a tracking number sent to the provided email.
Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order.
If you are ordering outside of the United States, please be advised the total does not account for VAT and you will be responsible for paying it.
Returns & Exchanges
How do I begin the process of returning my order for a refund or an exchange?
Please contact our team by emailing us here before shipping your package to us. If you ship an item to us for a return or exchange without contacting us first, we can’t guarantee that your request will be processed.
How long after my order can I submit a return or exchange request?
Returns or exchange requests must be made within 14 days of delivery.
Will you accept returns of product in any condition?
Items must be returned in their original condition and packaging, with tags attached. Returned items cannot be washed, worn, used, or altered in any way.
The customer will be responsible for paying the return shipping fees for returns and exchanges.
Damaged, Incorrect, or Incomplete Orders
What do I do if my order arrived damaged, incorrect, or incomplete?
If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.
We are only able to process a refund or exchange for damaged and/or incorrect items within 30 days of purchase.
Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Please reach out to our team right away by emailing us here.
We’ll resolve your issue as soon as possible!
We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.