FAQ

Shipping

When will my order ship?
In most cases, excluding pre-orders, orders ship within 3-5 business days with a tracking number sent to the provided email.

Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order and/or failure to retrieve package at time of delivery.

If you are ordering outside of the United States, please be advised the total does not account for VAT / Import Duties & Taxes and you will be responsible for paying it.

Returns & Exchanges

How do I begin the process of returning my order for a refund or an exchange?
Please contact our team by emailing us here before shipping your package to us. If you ship an item to us for a return or exchange without contacting us first, we can’t guarantee that your request will be processed.

Please allow us up to 5 Business Days to process and approve your Return/Exchange.

How long after my order can I submit a return or exchange request?
Returns or exchange must be requested / received within 14 days of delivery. If it is outside of the 14 days of delivery, your Order can only be subject for store credit.

Important: All items bought with store credit are final sale. All exchanges delivered are final sale.

Will you accept returns of product in any condition?
Items must be returned in their original condition and packaging, with tags attached. Returned items cannot be washed, worn, used, or altered in any way.

Please note all Clearance Items (including Black Friday/Cyber Monday Code Applied) are FINAL SALE.

The customer will be responsible for paying the return shipping fees for returns and exchanges.

Refunds will be issued for cost of good minus the shipping fee. Because the shipping service has already been provided, the refund will only be for the cost of good.

Important: All items bought with store credit are final sale. All exchanges delivered are final sale.

Damaged, Incorrect, or Incomplete Orders

What do I do if my order arrived damaged, incorrect, or incomplete?
If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.

We are only able to process a refund or exchange for damaged and/or incorrect items within 14 days of purchase.

Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Please reach out to our team right away by emailing us here.

We’ll resolve your issue as soon as possible!

We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.